Pollution

Incident hotline
Telephone: 0800 80 70 60
24-hour service

Pothole

Fly Tipping

Fly-tipping is the illegal dumping of waste. You can report fly-tipping to the local council.

Drainage problems

Responsibility of Hampshire County Council

Flooding can be caused by the sheer volume of water or indicate a blockage or maintenance problem with the system. Any flooding or drainage issue should be reported so that it can be dealt with and the system checked for adequacy

Tree and Hedge problems

Pavement Problems

Faulty Street Light

Street Cleansing and litter

The council is responsible for all street cleansing operations within the borough. This is a large scale operation covering an area of 245 square miles of urban and rural roads and verges. We believe that all people in the borough are entitled to live and work in a safe and clean environment. We are working hard to achieve this and are committed to ensuring that we have a clean and tidy town for all residents and visitors to enjoy.

Schedules ensure litter picking of verges and open spaces is undertaken at least once a week. The standards of cleanliness which must be maintained are contained within the Environmental Protection Act 1990 and Code of Practice for litter and refuse.

Basingstoke and Deane Borough Council is committed to ensuring that we have a clean and tidy town for all residents and visitors to enjoy.

Our teams of road sweepers and litter pickers remove litter and rubbish from 6am, seven days a week throughout the borough, to ensure that high levels of cleanliness are maintained. These are assisted by specialist cleansing teams, mechanical sweepers, graffiti removal teams and response units.

Noise Nuisance

Making a noise complaint

Under Section 79 of the Environmental Protection Act 1990, Basingstoke and Deane Borough Council have powers to deal with noise nuisances. However, to enable the council to act, the noise must be coming from private land or property, or be generated by (parked) vehicles, machinery or equipment in the street. These powers apply to control noise that might be happening at the time or is happening regularly, or and noise that might occur or recur.

Lost property

Link to Hampshire Constabulary - If you've lost or found property in a public place, we may be able to help.

Overflowing litter bins

Unauthorised encampments / travellers

Broken Glass

Report broken glass

Basingstoke and Deane Borough Council will remove broken glass within 24 hours if it has been found in a play area and within 48 hours in all other areas.

Police Non-Emergency

Reporting Crime

Online Reporting of Anti-Social Behaviour

Online reporting of 

Planning Enforcement

The planning enforcement team is concerned with resolving serious breaches of planning control, not with neighbour disputes or minor residential developments that have little or no adverse impact on the public.  There has to be significant harm to public amenity, safety or the environment generally.