Support for vulnerable residents
The County Council continues to reach out proactively to residents identified by the NHS as ‘extremely vulnerable’ and in need of support through a range of communication channels, including text messages, messages to landlines (launching on 22 April), outbound calls and home visits, with regular follow-up reviews arranged as required. There are 30,223 residents in Hampshire identified by the NHS as ‘extremely vulnerable’, of which 20,294 registered on the Government site. 6,147 residents who registered indicated they require help. As of 21 April, the County Council has contacted 5,440 ‘extremely vulnerable’ residents requiring support through outbound calls. Vulnerable residents already known to, or in receipt of, County Council social care services are also being contacted through social work teams.
The hantshelp4vulnerable call centre has received a total of 5,299 inbound calls as of 21 April. Of these, 1,342 residents were provided with information or signposted to further advice and support; 3,063 were referred to district-based Local Response Centres; and 1,027 were identified as having more complex needs and referred to the County Council’s Adult Health and Care Welfare team. 334 people who contacted the call centre were already known to Social Services. Contact also led to 34 new care and support packages being provided by Adults’ Health and Care.
This letter of thanks (see below) was received today:
To All Involved,
Today I was completely overwhelmed with gratitude, for an unexpected but very welcome Food Delivery, and a follow up phone call with a lovely lady from your new but amazing team, helping people who are felling very ‘cut off’ from life, like me. I really am so appreciative and grateful for the support, just sorry that I was not able to pay you (I offered but was told it was free). Having been told to stay at home completely for 12 weeks, I had not realised how we take the little things in life for granted. Your delivery volunteers were so lovely and I felt so grateful, and just wanted to send a card to express how much it cheered me. What an incredible service you are offering to so many, at such short notice. It is strange, but truly heartening, that out of such a tragedy, such generosity and togetherness emerges.
With grateful thanks
(name and post code supplied)